I created an account simply to say this sounds like an excellent idea. Right until it encounters the real world.
There is a large issue that would have to be addressed before this could be implemented in practice. "This call may be monitored for quality assurance purposes." In other words, the lack of privacy will need to be addressed, and it may lead many to immediately choose a different AI agent that values user privacy higher. In fact the consumption of user data to generate 'AI slop' is a powerful memetic influence, and I believe it would be difficult for any commercial enterprise to communicate an implementation of this in a way that is not concerning to paying customers.
Can you imagine a high priced consultant putting a tape recorder on the table and saying "This meeting may be recorded for quality assurance purposes?" It would simultaneously deter the business from sharing internal information necessary for the success of the project and throw doubt as to the competency and quality of that consultant.
It will be necessary to find a way to accurately communicate how this back channel will be utilized to improve the service without simultaneously driving away paying customers.
I created an account simply to say this sounds like an excellent idea. Right until it encounters the real world.
There is a large issue that would have to be addressed before this could be implemented in practice. "This call may be monitored for quality assurance purposes." In other words, the lack of privacy will need to be addressed, and it may lead many to immediately choose a different AI agent that values user privacy higher. In fact the consumption of user data to generate 'AI slop' is a powerful memetic influence, and I believe it would be difficult for any commercial enterprise to communicate an implementation of this in a way that is not concerning to paying customers.
Can you imagine a high priced consultant putting a tape recorder on the table and saying "This meeting may be recorded for quality assurance purposes?" It would simultaneously deter the business from sharing internal information necessary for the success of the project and throw doubt as to the competency and quality of that consultant.
It will be necessary to find a way to accurately communicate how this back channel will be utilized to improve the service without simultaneously driving away paying customers.